Microsoft Surface Laptop 5 Laptop (13.5" 2K Touchscreen, Intel 10-Core i7-1265U, 16GB 6400MHz RAM, 2TB SSD), HUB, 18-Hr Battery Life, Backlit, Wi-Fi 6, Webcam, Win 11 Pro w/AI Copilot, Black

Shipping Policy for BarKay International LLC

Introduction

Welcome to our online store. Our goal is to provide you with the best products and the best customer service experience. We have designed a comprehensive shipping policy to ensure that your orders are delivered efficiently and promptly.

Shipping Methods

• We use UPS, FedEx and USPS for our shipping.
• We ship all orders within 5 business days.
• We use standard shipping that typically takes 3-5 business days to be delivered.

Shipping Costs

The shipping costs are calculated based on the weight of the package, the destination, and the selected shipping method. Shipping costs will be displayed at checkout before you finalize your purchase.

Order Handling Time

Our handling time is the period required to prepare your order for shipment. We ship orders within 5 business days. If faster shipping is required, please contact us to determine if that’s possible.

International Shipping

We offer international shipping to select countries. Shipping times and costs vary depending on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Shipping Restrictions

Due to logistical constraints, we cannot ship to P.O. boxes or military APO/FPO addresses. We apologize for any inconvenience this may cause.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund.

Contact Information

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team. We are here to assist you and ensure that your shopping experience is smooth and satisfactory.

Thank you for choosing our online computer sales store. We appreciate your business and look forward to serving you.

Return Policy

Effective Return Guidelines for Our Online Computer Sales Business

30-Day Return Period

BarKay International LLC is committed to providing the best possible shopping experience for our customers. If you are not satisfied with your purchase, you have the option to return the item within 30 days of the delivery date.

Eligibility for Return

• The item must be in its original condition, undamaged, and with all original packaging.
• All accessories, manuals, and documentation that came with the product must be included.
• Items that have been altered, modified, or show signs of wear and tear are not eligible for return.

Return Process

• To initiate a return, please contact our customer service team at nic.ochako@barkayinternational.com  within 30 days of receiving your order.
• Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
• Securely package the item and include the RMA number for efficient processing.
• Ship the return package to the address provided by our customer service team.

Refunds

• Once we receive and inspect the returned item, we will process your refund within 3-5 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs for the return are the responsibility of the customer unless the item was received damaged or defective.

Exchanges

• If you would like to exchange an item, please follow the same return process outlined above.
• Once we receive and inspect the returned item, we will ship the replacement item to you.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately.
• We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or need assistance with your return, please reach out to our customer service team at nic.ochako@barkayinternational.com. We are here to help you with any concerns you might have.

Thank you for choosing BarKay International LLC. We appreciate your business and strive to ensure your complete satisfaction with our products.